Frequently Asked Questions

Sessions take place via video call, done through WhatsApp video call or Microsoft Teams. You do not need to download any special software, for Teams a link will be emailed over. You just need a device with a camera and microphone, a stable internet connection, and a private space.

Research consistently shows that online therapy is just as effective as face-to-face therapy for most concerns. Many clients actually find it easier to open up from the comfort of their own space.

Yes. Everything you share in sessions is confidential. The only exceptions are if I have serious concerns about your safety or the safety of others; and I would always aim to discuss this with you first wherever possible.

Absolutely. You do not need to be certain that therapy is what you need. Many people reach out simply to have a conversation and see how it feels. There is no commitment and no pressure. A therapist can be compared to a good pair of shoes, the right fit is essential.

Yes, wholeheartedly. I offer a safe, affirming space for clients of all sexual orientations, gender identities, and relationship structures. You are welcome here, exactly as you are.

There is no set timeline. Some people find a handful of sessions helpful; others prefer longer-term work. We review how things are going regularly and you are always free to pause or end therapy whenever you choose. This is your space, your time.

We ask for at least 48 hours' notice if you need to cancel or reschedule a session. Sessions cancelled with less notice may be charged at the full rate. Life happens though; please just get in touch as soon as you can.

A limited number of reduced-fee places may be available. Please mention this when you get in touch and I will do my best to accommodate you.

If you are in immediate danger, please call 999 or go to your nearest A&E. For urgent mental health support, you can also contact the Samaritans on 116 123 (free, 24/7). You can also visit the Immediate Help page for a full list of crisis services. I am not an emergency service, but I am here to support you in your regular sessions when things feel a little steadier.